Compliance is the architecture — not an add-on.

BIGGS AI was built inside one of the most compliance-intensive environments in business: multi-location healthcare operations. HIPAA compliance is built into the infrastructure at every layer — designed in from the first line of the platform, not bolted on after the fact. This page describes how the platform handles data, where Business Associate Agreements sit in the stack, and the controls that protect your business and your customers.

Business Associate Agreements at Every Layer

A Business Associate Agreement is included with every healthcare deployment. Executed BAAs are in place at each layer of the platform that touches protected data — voice, data processing, and storage — so there is no unprotected hop anywhere in the pipeline.

Patient and customer data is handled exclusively within HIPAA-compliant infrastructure under executed Business Associate Agreements at every layer.

Data Handling & Encryption

• Data is encrypted in transit and at rest using industry-standard encryption
• Call recordings and transcripts are processed and stored within compliant infrastructure only
• Integration with your management system uses native database-level connections where supported, and secure HIPAA-compliant middleware everywhere else
• Data retention follows the terms of your service agreement, and deletion requests are honored per our Privacy Policy

Access Controls

• Role-based access controls limit data visibility to authorized personnel only
• Credentialed, audited access to client systems — no shared logins, no standing open access
• Administrative, physical, and technical safeguards maintained in accordance with the HIPAA Security Rule
• Access is reviewed on an ongoing basis and revoked immediately upon role change or offboarding

Customer Data Protection

Your data is yours. BIGGS AI does not sell, trade, or rent client or customer data to third parties. Data provided by your business is used solely to operate and improve your deployment — configuring agent behavior, powering your dashboards, and running your campaigns. Data sharing occurs only under the circumstances described in our Privacy Policy: with service providers under appropriate data agreements, at your direction, or as required by law.

Platform Reliability

The platform is built on enterprise cloud infrastructure with 99.9%+ uptime SLAs and is engineered for continuous 24/7/365 operation. Escalation paths are configured to your protocols, so calls outside an agent's scope route to your staff immediately.

Regulatory Scope

BIGGS AI operates as a Business Associate under HIPAA for healthcare clients. For all clients, the platform is operated in compliance with applicable federal and state law, including TCPA requirements for outbound communications and consumer protection regulations. Compliance obligations specific to your industry are addressed during deployment configuration.